Reference

How dewatoel Handles Your Personal Data

This Privacy Policy tells you exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, and use our lobby.

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Explore the Lobby Read FAQ

HOW WE PROTECT YOU

Data Handling Practices You Should Know

We apply SSL encryption across every page and account action, so data moving between your device and our servers stays protected in transit. Your account session uses token-based authentication, and any login from an unrecognised device triggers an OTP verification step sent to your registered phone number. We review our data handling practices regularly to reflect changes in applicable law and platform updates.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Every login from a new device requires OTP confirmation to your registered number. We never ask for your DANA, OVO, or GoPay PIN through any support channel.

Data Retention

Active account data is retained while your account is open. After account closure, we retain records only as long as required under applicable regulations before secure deletion.

Third-Party Access

Payment processors handling DANA, OVO, and GoPay transactions receive only the data needed to complete each transfer. We do not share your data with marketing or advertising networks.

What Information We Hold and Why

dewatoel Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, email address, phone number, and account credentials. When you transact, we log the payment method you used — whether that is DANA, OVO, or GoPay — along with the transaction amount and timestamp. We do not store your full

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e-wallet PIN or password. We use this data to process your deposits and withdrawals, verify your identity, and keep your account secure. Browsing data such as device type, IP address, and session length is collected automatically to maintain lobby performance and detect unusual activity. We share
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data only with payment processors necessary to complete your transactions and with third parties required by applicable law. We do not sell your personal data to advertisers. Retention periods vary by data type: account records are kept for as long as your account remains active and
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for a period afterward as required under applicable regulations. Players in Palembang and across Indonesia can request a copy of the data we hold at any time through the contact path listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA REQUEST CONTACT

How to Reach Us About Your Privacy

If you want to access, correct, or delete the data we hold on your account, reach out through any of the channels below. We aim to respond to all data-related requests within a reasonable timeframe. For account-specific issues — such as updating your registered DANA or OVO number — log in first, then contact support so we can verify your identity before making any changes.

Frequently Asked Questions About Your Privacy

These are the questions we hear most often about data, account privacy, and your rights as an account holder on dewatoel. If your question is not covered here, use the contact channels in the support section above.

We collect your name, email, phone number and login credentials at registration. If you deposit via DANA, OVO or GoPay, we also log the payment method and transaction details needed to process that transfer.

No. We never store your e-wallet PIN or password. Payment authentication happens directly inside your DANA, OVO or GoPay app, and only the transaction confirmation reaches our system.

Log into your account and contact us via live chat or the support email in the Help Centre. Verify your identity during the request and we will provide a summary of the data we hold.

Yes. Submit a deletion request through live chat or email support. We will process it subject to any retention obligations under applicable law before confirming the deletion to you.

Only with payment processors required to complete your DANA, OVO or GoPay transactions, and with parties required by applicable law. We do not sell your data to advertisers or unrelated third parties.

Log in, then contact support through live chat so we can verify your identity first. Once verified, our team will walk you through updating your registered DANA, OVO or GoPay account number.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How dewatoel Handles Your Personal Data

Data Handling Practices You Should Know

How to Reach Us About Your Privacy

Frequently Asked Questions About Your Privacy

01 What personal data does dewatoel collect when I open an account?

02 Does dewatoel store my DANA, OVO or GoPay PIN?

03 How can I access the data dewatoel holds about my account?

04 Can I ask dewatoel to delete my personal data?

05 Does dewatoel share my data with third parties?

06 How do I update my registered phone number or e-wallet details?

Privacy Policy

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